At Bitmax Technologies, we deliver advanced IVR & Calling System Solutions designed to automate customer interactions, streamline communication, and boost efficiency in your support and sales operations.
Create multi-level IVR menus to guide callers to the right department or service using keypad or voice responses.
Let's TalkAutomatically route calls to specific agents, teams, or locations based on caller input or business hours.
Let's TalkAllow agents to handle calls via a simple dashboard with access to caller info, call history, and live call logs.
Let's TalkRecord incoming/outgoing calls for quality checks, training, and auditing, with secure cloud storage options.
Let's TalkServe callers in their preferred language with multilingual voice prompts and custom language flows.
Let's TalkTrack call volume, response rates, missed calls, and user journeys with detailed analytics and performance reports.
Let's TalkWe start by analyzing your business needs, call flow, user journey, and expected caller behavior to design an efficient and customized IVR experience.
We craft multilingual voice menus, integrate call routing, and connect your IVR to CRM or databases. Each workflow is rigorously tested for clarity and reliability.
We deploy your IVR on a secure cloud or on-premise system, provide live monitoring tools, enable call recording, and offer 24/7 technical support for ongoing optimization.
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